Legal Guarantee and Warranties
If you notice a quality issue with a product purchased from us, please contact hello@woklove.com. Include your order number and a brief description of the problem. You can also attach photos to help us assess the issue.
As a consumer, you generally have a two-year legal guarantee from delivery for goods that do not conform to the contract. You may initially request repair or replacement free of charge. Where the applicable legal conditions are met, you may also be entitled to a price reduction or to terminate the contract and receive a refund. Mandatory consumer rights in your country of residence remain unaffected.
Any additional statutory or commercial warranty depends on the product and the applicable rules. It does not automatically apply to every wok, knife or accessory. Where such a warranty applies, its terms are provided in the information accompanying the product. Additional warranties do not affect your legal guarantee rights.
For full details of your rights and our claims procedure, please see our Terms and Conditions.
