Frequently asked question
Before you buy
First use and seasoning
Should I wash the wok before using it?
I recieved my wok. Can I start cooking righ away?
My wok arrived coated with a thin layer of oil. What is this oil for, and is it ready for immediate use?
Our carbon steel woks come coated in a layer of protective oil to prevent them from rusting before their first use. They must be thoroughly washed with warm soapy water to remove any traces of the oil, and properly seasoned before use. Check our tutorial for seasoning!
How to season my wok?
To get years of use out of your wok, you need to look after it. This needn’t be difficult nor intimidating. Please visit our how to season page for our foolproof guide to seasoning and cleaning your carbon steel wok. The tips are really easy to follow. With a little TLC, your wok will become naturally non-stick over time and will help you to create delicious, healthy meals for many years to come.
What type of oil should I use for seasoning my wok?
Traditionally lard or peanut oil but you can always use coconut oil, grapeseed or other healthier alternatives that have a high smoke point
When I unpacked my wok, I realised that it was oxidised. Is that normal?
The surface of a carbon steel wok may be oxidised when you get it out of the box. These marks can be present from storage or shipping. Humidity triggers surface oxidation, this does not spoil the wok’s cooking properties. To remove the marks, scrub your wok with an abrasive sponge with warm water and season it before first use.
Clean and care
Should I use detergent to clean my wok?
Can I use metal utensils with my wok?
Is the cookware dishwasher safe?
No, the harsh chemicals in dishwasher detergent will remove the natural coating and make it rust. Hand washing is recommended. Remember to wash the wok in hot water only. Do NOT use detergent or put it into a dishwasher.
Why has my carbon steel wok started to rust?
Your carbon steel wok may develop rust due to humidity or infrequent use because it is a natural material. The seasoning can sometimes appear blotchy, feel sticky, or develop spots. Don’t worry, this is all completely normal. Just re-season and keep cooking, the patina will develop eventually. Check out our latest video tutorial on how to restore a rusted wok.
What to do when my wok starts to rust?
Give the wok a thorough clean! 1. Add 2 tsp of oil and 1 tbs of kosher salt. 2. Scrub all over. 3. Repeat as needed. 4. Rinse thoroughly in hot water. 5. Use steel wool if necessary. 6. Once you have removed the rust, it’s time to re-season!
The handle on my wok seems to have loosened slightly, what should I do?
Handles and knobs may loosen after some time due to the continual heating and cooling of the fastening. If this occurs, carefully tighten the screw using an appropriate screwdriver, be careful not to over-tighten.
I love dropping my hot wok in the sink and watching it steam, is that bad?
Yes. You should always allow your wok to cool before putting it in the sink or rinsing it with water. This will help maintain its shape and even cooking capabilities.
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Should I avoid cooking acidic food?
Yes and no. Cooking tomatoes and other acidic food in your seasoned wok will remove some of the patina. However, this lost patina will be reacquired after one or two uses. We recommend to avoid cooking with any acidic ingredients such as vinegar, lemons and tomatoes for the first few uses.
Order and shipping
How long will it take to process my order?
We will start to pack your order for shipping within 1 business day. Depending on your country the shipping itself will take 5 days.
To which countries do you ship?
We ship to all countries within the European Union. If you would like to order from the United States, Canada or Australia, please visit the mammafong.com homepage.
How much does shipping cost?
It may depend on your destination country. When you provide a post/ZIP code on the shopping cart checkout page, you will receive the shipping rate. (12.9 Euro or 16.9 Euro)
My item has become faulty
We’re proud of our product quality, value and craftsmanship. If for any reason you’re not satisfied with your purchase please email firstname.lastname@example.org and we would be more than happy to help you with this matter.
How can I return an item?
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase. Please read our Return Policy for more information.
What to do if missed delivery, lost orders, returned packages & delays
Please note that refunds for any order will not be given for any mistakes, delays, items lost in transport, returned packages or missed deliveries due to any third party. This includes Australia Post, USPS, or any other third party courier or transportation service. If items are returned to us due to them not being collected, your item will be se-sent and you will be charged for the additional postage costs.